Privacy Policy

Solver CRM (Android app) · Provided by Solver Solutions
Last updated: 22 July 2026

This Privacy Policy explains how Solver Solutions ("we", "us", "our") collects, uses, and protects information when you use the Solver CRM mobile application (the "App"). Solver CRM is a business tool used by our authorised software dealers, supervisors, and partners to receive and manage sales leads. By using the App you agree to this Policy.

1. Information We Collect

To provide the App's features, we collect and process the following:

• Account information — your partner code, name, role, city, and contact number, used to sign you in and route leads to you.
• Lead and business data — customer enquiry details (such as name, mobile number, city, and requirement) that are assigned to you so you can follow up and record status, remarks, and follow-up dates.
• Location data — approximate and precise location may be used to match and assign leads relevant to your area and to support location-based features. Where used in the background, it is only to keep lead assignment accurate. You can control location access from your device settings.
• Camera and photos — the camera and image files are accessed only when you choose to capture or upload a photo (for example, a partner or document photo). We do not access your gallery without your action.
• Device and technical data — basic device information, app version, and a push-notification token (via Firebase Cloud Messaging) so we can deliver alerts and reminders.
• Notifications — with your permission, we send reminders and lead/status updates.

2. How We Use Your Information

• To authenticate you and secure your account.
• To distribute, display, and manage leads assigned to you.
• To enable follow-ups, reminders, reports, and license/card requests.
• To let you contact leads (for example, opening WhatsApp with a lead's number).
• To send service notifications and improve reliability of the App.

3. How Information Is Shared

Solver CRM is a private business application. We do not sell your personal information. Information is shared only:

• Within your own organisation hierarchy (your assigned supervisor/leader and administrators) as required to manage and audit leads.
• With service providers that help us operate the App — for example hosting and push notifications (Google Firebase), and messaging gateways used to send WhatsApp messages that you initiate.
• Where required by law, or to protect the rights, safety, and security of our users and service.

4. Data Retention

We retain account and lead data for as long as your account is active or as needed to provide the service and meet legitimate business and legal requirements. When no longer required, data is deleted or anonymised.

5. Data Security

We use reasonable technical and organisational measures to protect your information, including secured connections and access controls. Sensitive identifiers are stored in protected form. No method of transmission or storage is 100% secure, but we work to safeguard your data.

6. Your Choices

• You can revoke camera, location, storage, or notification permissions at any time in your device settings (some features may then stop working).
• You may request access to, correction of, or deletion of your account data by contacting us (see below). Deletion of your partner account can be requested from your administrator or via the contact email.

7. Children

Solver CRM is intended for authorised business users only and is not directed to children under the age of 18. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the App after changes means you accept the updated Policy.

9. Contact Us

If you have questions or requests regarding this Privacy Policy or your data, contact:

Solver Solutions
Email: support@webjaadu.com
Website: https://webjaadu.com